Trainings

Workshop Learning Objectives

By the end of this program, participants will be able to:

1. Explain the foundational principles of problem solving and critical thinking in workplace contexts.
2. Apply structured techniques to analyze situations and identify root causes using tools such as Fishbone Diagrams and Project Charters.
3. Generate alternative solutions using creative and analytical methods, including SWOT/TOWS analysis, mind mapping, and silent idea generation.
4. Evaluate and prioritize solutions based on strategic impact and implementation feasibility using tools like the Impact-Ease Matrix, Force Field Analysis, and Decision Evaluation Matrix.
5. Develop actionable implementation plans and establish basic project monitoring strategies to ensure successful resolution and follow-through.
6. Demonstrate analytical thinking and decision-making through real-world cases, team-based activities, and scenario-based applications.

Training Outline

I. Introduction to Problem Solving

• Defining Problem Solving
• Benefits of Problem Solving
• The Problem Solving Process
• Critical Thinking for Problem Solving

II. Situation and Root Cause Analysis

• Situation Analysis
• Root Cause Analysis
• Fishbone Diagram and other RCA tools
• Developing a Hypothesis
• Project Planning

III. Development of Alternative Solutions

• Techniques for Solution-Generation
• Silent Idea Generation and Round-robin
• Mind Mapping

IV. Effective Action Plan and Implementation

• Solution Prioritization
• Impact versus Ease of Implementation Matrix
• Force Field Analysis
• Decision Evaluation Matrix
• Action Planning
• Implementing a Solution
• Project Monitoring